常见问题解答Frequently Asked QuestionsЧасто задаваемые вопросыSık Sorulan Sorular

If you run into issues while using Skydimo products, browse the solutions below first. If you can’t find an answer, please contact our support engineers via the contact options at the bottom of this page.

Supported Device List

Browse the range of RGB hardware currently supported and confirm whether your device is on the list.

🎮 Supports a wide range of RGB devices

Skydimo works with a broad set of RGB devices including motherboards, graphics cards, keyboards, mice, memory, coolers, LED strips, and more. It integrates with major ecosystems such as ASUS Aura, MSI Mystic Light, Gigabyte RGB Fusion, Corsair iCUE, Razer Chroma, and Logitech G for a subset of models. Actual compatibility depends on the exact device, firmware, and driver version, so please refer to the Supported Devices page; devices not listed are not officially supported yet.

View Full Device List

💡 Tip: Click the button above to view the complete device support list with search and category filter. If your device is not listed, please contact us to submit your device model for evaluation and support.

Categories

Use the accordion panels to browse categories

支持按关键词实时筛选问题
Q: How do I save custom lighting effects?
A: Settings are saved automatically after you adjust parameters. No manual action required.
Q: How do I restore default settings?

A: In the software, go to “Settings → Reset” to restore factory default parameters.

Advanced method: You can manually clear the user configuration directory (irreversible; custom effects/presets cannot be recovered after clearing). Exit the software before clearing, then restart after clearing.

  • Windows: %LocalAppData%/Skydimo
  • macOS: ~/Library/Application Support/Skydimo
Q: Can the PC device be used on a TV?

A: PC-side devices and TV-side devices are different products sold separately. If you purchase a PC-side device, it cannot be used on a TV; likewise, a TV-side device cannot be used on a PC. If you need to sync lighting with TV content, please contact your seller to ask whether they offer a product designed specifically for TVs.
Q: How do I install?

A: We recommend following these 4 steps for installation and first-time setup:

  1. Download software: Visit the

    official Skydimo download page

    and choose the proper version: download the .exe installer for Windows (Classic supports Windows 8+, Recommended requires Windows 10+) and the .zip installer for macOS 10.13 or later (including current macOS releases).

  2. Install software: On Windows, double‑click the .exe to launch the installer; if SmartScreen appears, click “More info → Run anyway”, then (recommended) right‑click and choose “Run as administrator”, keeping the default installation path. On macOS, open the downloaded archive, drag Skydimo into “Applications”; on first launch, if you see “cannot be opened”, go to “System Preferences → Privacy & Security”, click “Open Anyway” and grant Screen Recording, Microphone, and Accessibility permissions.

  3. Connect hardware: Connect the LED strip to a USB 3.0 port on the back of your PC or to a powered USB hub to ensure sufficient power. After a successful connection, the strip will flash red, green, blue in sequence, indicating normal hardware status; if not, try another port or cable.

  4. Launch & configure: Open Skydimo; in the “Lighting Devices” area you should see your device icon. Click it to select static, breathing, music sync, screen sync and other modes, then adjust color, brightness and speed. Settings are saved automatically; for advanced features, make sure all required system permissions are granted.

If the device is still not detected after these steps, please refer to “How to fix device not recognized after plugging in?” and related questions below for further troubleshooting.

Q: How can I check the latest version and changelog?

A: Visit the

official download page

to see the version number and description for each installer. For a historical overview of changes, go to the

changelog page

where we list detailed version history.

Q: Why is my device not showing in Skydimo?
A: Please confirm you’ve installed the latest driver and connected to the correct USB port on the motherboard.
Q: What should I do if Windows reports unsigned driver?
A: You can temporarily disable driver signature enforcement before installation, then re-enable it after completion, or use our signed version.
Q: How to fix the error “MSVCP140.dll or CONCRT140.dll not found”?

A: Please follow these troubleshooting steps:

  • Uninstall old runtime libraries: In “Programs and Features”, uninstall Visual C++ 2015 x86 and Visual C++ 2015-2022 x86 (if present).
  • Reinstall runtime libraries: Download and install Visual C++ Redistributable 2015-2022 from Microsoft (recommend installing both x86 and x64).
  • Restart your computer and run Skydimo again.
  • Quick access to uninstall interface: Win + R → type appwiz.cpl and press Enter; or Start menu → Control Panel → Programs and Features; or Settings → Apps → Apps & features.
Q: Which operating systems does Skydimo support? Is Windows 7 still usable?

A: We primarily support and recommend Windows 10 / 11 and macOS 10.13 or later.

Windows 7 and earlier have reached end of life (EOL) from Microsoft and carry significant security and compatibility risks. Our Windows 7 builds are maintenance-only for users who cannot upgrade and no longer receive full feature or compatibility testing, so crashes, visual issues, or missing features may occur and be hard to diagnose. Whenever possible, we strongly recommend upgrading to a supported OS before using Skydimo.

Q: How to fix the runtime error “Cannot locate entry point CreateDirect3D11DeviceFromDXGIDevice in d3d11.dll”?

A: This error is common on Windows 7 or lower. We recommend upgrading to a supported Windows 10/11 build, then reinstalling and updating your graphics driver and DirectX components before trying again. If you must stay on Windows 7, treat this only as a temporary solution and be aware that some compatibility issues may not be fixable.

Q: What should I do if RGB lighting effects are out of sync?
A: Use the same control software consistently; if cross-brand synchronization is needed, close resident services of other lighting control tools to ensure only one lighting service is running.
Q: Can I sync lighting presets to multiple devices?
A: Not currently supported. Each device uses an independent serial number, configurations are device-bound and cannot be shared across devices; export/import sync is not available at this time.
Q: How to fix LED strip not syncing, not lighting up, or device not found in music mode?

A: Please check the following:

  • Ensure the software lighting switch is on, audio is playing, and volume is sufficient.
  • In lighting device settings, verify the device source matches the system’s audio output channel.
  • If default audio device is not detected: In audio device properties → Advanced → disable Exclusive Mode and Signal Enhancements, save and restart the software.
  • Ensure the LED strip has adequate power and is properly paired; refresh device list or reset connection if necessary.
Q: How to fix lighting not working or out of sync in screen sync mode?

A: Please check the following:

  • Ensure the software lighting switch is on; if you are using HDR, confirm HDR is enabled and working correctly in Windows display settings; if you see obvious color shifts or flicker, temporarily disable HDR/Game mode to compare; always use the primary display and grant screen capture permissions.
  • NVIDIA: Control Panel → 3D Settings → Configure Surround, PhysX → select dedicated GPU and apply; restart Skydimo.
  • AMD: Set graphics settings to “Standard” and save; restart Skydimo.
  • Switch capture mode: Mode 1 → Mode 2 (may show privacy warning) → Mode 3 (higher CPU usage).
  • If left-right colors are reversed, toggle “Installation Direction”; if color difference is obvious, enable advanced settings and adjust color sampling range and saturation.
Q: Does Skydimo support HDR screen sync now?

A: Recent versions of Skydimo include adaptations for HDR (HDR10) on Windows 10/11, allowing screen sync to work on HDR‑enabled displays.

Because HDR behavior depends on your monitor’s tone mapping, GPU driver, and game/video settings, you may still see darker overall output, compressed brightness, or minor color shifts in HDR scenes — these are common limitations of current HDR pipelines.

If you experience severe flicker or heavily distorted colors, temporarily disable HDR in the OS to compare, or increase smoothness and adjust brightness/saturation in Skydimo; if the issue persists, please send us your OS version, GPU model, and the affected game/app so we can further improve HDR handling.

Q: How to test screen sync mode?
A: Open “Preview” in settings to view captured screen, adjust color regions and sampling density; search for “RGB test” videos on video sites and play them fullscreen to verify mapping and latency.
Q: Why doesn’t lighting respond when watching Netflix, Crunchyroll, Disney+, or HBO GO?

A: These streaming platforms typically use Digital Rights Management (DRM) to prevent screen recording and content copying, which also blocks third-party software from capturing video.

When playing DRM‑protected videos, it is normal for lighting sync to fail, show no response, or remain off; Skydimo does not and cannot bypass or crack DRM mechanisms. This behavior is required to respect content copyrights and platform terms of use.

As long as you comply with terms of service and local laws, you may try:

  • First test on desktop or non‑DRM content such as YouTube: If lighting works there, the device and software are fine and only certain streaming sites are restricted by DRM.
  • Disable browser hardware acceleration to mitigate compatibility issues (Google Chrome example): Open “Settings → System”, turn off “Use hardware acceleration when available”, restart the browser and try again; note that for many platforms, DRM may still completely block capture even with hardware acceleration disabled.

Note: If lighting responds normally on desktop or YouTube, your device and Skydimo are functioning correctly and the limitation is imposed by DRM on streaming platforms. Always use Skydimo in compliance with local regulations and each platform’s user agreement.

Q: What are the differences between screen sync sub-modes?

Fixed “top/bottom/left/right” sub-modes have been removed. Instead, manually select/frame custom color sampling regions in screen sync preview. Supports unified multi-device layout where all devices can be dragged into the layout manager for position mapping and zone settings. For more stable visual experience, fine-tune with “Smoothness”, “Sampling Density”, “Saturation” and other parameters.
Q: Does Skydimo bypass DRM or violate video/game platform terms of service?

A: No. Skydimo is designed to drive ambient lighting based only on color information from the screen or audio signal within the permissions granted by your operating system. It does not decrypt, modify, or tamper with any copyrighted content, and it does not provide recording, downloading, watermark removal, acceleration, or any content‑distribution related features.

On DRM‑protected streaming platforms or games with strict anti‑cheat systems, lighting sync may partially or completely stop working in some scenarios; this limitation is expected and helps ensure compliance with platform terms and applicable laws. We recommend always using Skydimo in accordance with local regulations and the user agreements of each service you connect with.
Q: What should I do if the program won’t start or shows errors?
A: Run as administrator and ensure antivirus isn’t blocking it; if issues persist, export logs from settings with system information and contact us.
Q: I get “api-ms-win-core-console-l2-1-0.dll is missing” on launch. What should I do?

A: This usually indicates missing/corrupted runtime components. Try the following in order:

  • Install runtime first: Install Microsoft Visual C++ Redistributable 2015-2022 (we recommend installing both x64 and x86), then reboot.
  • If you’re on Win7/Win8.1 (unsupported legacy OS): Update Windows to the latest and install required patches such as Universal C Runtime (KB2999226). On Win7, make sure SP1 is installed.
  • Repair system files (recommended on Win10/11): Open PowerShell/CMD as Administrator and run sfc /scannow, then DISM /Online /Cleanup-Image /RestoreHealth, then reboot.
  • Do not download and replace DLL files from third-party websites (security risks and version mismatch).

If it still won’t start, send us the screenshot, your Windows version (winver), and the app logs.

Q: Device not responding to lighting commands?
A: Check if cable and port connections are loose; avoid underpowered front USB ports or unpowered hubs; recommend direct connection to rear motherboard USB ports.
Q: How to fix Skydimo failing to start on Windows and Mac after initially working?

A: Troubleshoot by operating system:

  • Windows: Right-click and run as administrator; try compatibility mode in “Properties → Compatibility”; check antivirus blocking; view “Event Viewer” application logs.
  • Mac: Allow in “Privacy & Security”; if needed, launch from terminal or reset permissions using commands below.
Terminal launch:
sudo /Applications/Skydimo.app/Contents/MacOS/Skydimo
Reset permissions:
tccutil reset All com.skydimo.skydimo
Q: How to fix device not recognized after plugging in?

A: Troubleshoot step by step:

  • Hardware: Prioritize connection to rear USB 3.0 ports or powered USB hub; confirm LED strip flashes red, green, blue sequentially after connecting.
  • Software: Check if device appears in Skydimo; try toggling “Solid Color/RGB” to verify control.
  • Windows: Win + R → devmgmt.msc to open Device Manager, check for CH340 under “Ports (COM & LPT)”; if unknown device appears, install/update driver.
  • Windows quick shortcut: Press Win + X and choose “Device Manager” from the menu.
  • Mac: Check “System Information → USB” for Vendor ID 0x1a86, Product ID 0x7523; if absent, try different port/cable or check connection.
Q: The device flashes red/green/blue but Skydimo can’t detect it / it disconnects / it flickers — what should I do? (Possible power issue)

A: These issues are commonly caused by unstable USB power or port/cable connection. Please troubleshoot based on your case:

  1. Flashes red/green/blue after plugging in, but Skydimo can’t detect it: Open Device Manager to confirm whether Windows detects the device (Win + R → devmgmt.msc). If Windows detects it, make sure you are using a USB 3.0 port. Switch to a rear USB 3.0 port (or a powered USB hub) to provide stable power.

  2. Skydimo detects the device, but it disconnects during use: This is usually intermittent power/contact instability. Move to a rear USB 3.0 port, avoid front ports and unpowered hubs, and try a different USB cable.

  3. The device flickers during use: Try another USB port or test on another PC. If flickering persists across multiple ports/PCs, please contact your seller to arrange repair or replacement.

Q: Why does the software crash or behave abnormally when playing games?

A: Some games’ anti-cheat mechanisms may mistakenly identify our lighting control software as a hack or suspicious program, causing game crashes, lag, or other issues. This is due to the game’s security protection mechanisms and cannot be fully avoided at present.

Solutions:

  • Before entering the game, it’s recommended to temporarily close or exit the lighting sync software.
  • After ending the game, restart the software to resume normal use.
Q: How long is the product warranty period?
A: Standard warranty period is 12 months; after-sales service available with valid invoice and device serial number; actual after-sales policy follows merchant/purchase platform terms.
Q: What conditions must be met for returns and exchanges?
A: Returns supported within 7 days of receipt, exchanges within 15 days; requires complete accessories, intact packaging, and no cosmetic damage; actual return/exchange rules follow merchant/purchase platform policy.
Q: Mac users: How to fix lighting not syncing in screen sync mode or not responding in music mode?
A: Grant screen recording, microphone, and accessibility permissions in system “Privacy & Security”; ensure using primary display and disable DRM protected playback in native video players; restart app for changes to take effect.
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