常见问题解答Frequently Asked QuestionsЧасто задаваемые вопросыSık Sorulan Sorular
If you run into issues while using Skydimo products, browse the solutions below first. If you can’t find an answer, please contact our support engineers via the contact options at the bottom of this page.
Installation Guide
Complete step-by-step guide from download to setup
Supported Devices
View 1500+ supported RGB devices
FAQ
Quick answers to common questions
Download Software
Visit the official Skydimo download page and select the version for your operating system:
- Windows: Download .exe installer (for Windows 8+)
- macOS: Download .zip installer (for macOS 10.13+)
Install Software
Windows Users:
- Double-click the downloaded .exe file to launch the installer
- If Windows SmartScreen appears, click “More info” → “Run anyway”
- Right-click and select “Run as administrator” (recommended)
- Follow the installation wizard, keeping the default path is recommended
macOS Users:
- Open the downloaded .zip file
- Drag the Skydimo icon to the “Applications” folder
- On first launch, if prompted “cannot be opened”, go to “System Preferences → Privacy & Security” and click “Open Anyway”
- Grant necessary system permissions (Screen Recording, Microphone, Accessibility)
Connect Hardware
- Connect the LED strip to your computer’s USB 3.0 port via USB cable (rear ports recommended)
- Or use a powered USB hub/extender to ensure adequate power supply
- Upon successful connection, the strip will flash red, green, blue sequentially, indicating the hardware is working properly
- If no flash occurs, check the port, cable, or try a different USB port
Launch & Configure
- Open Skydimo software, the connected device icon should appear in the “Lighting Devices” section
- Click the device icon to enter settings, select your preferred lighting mode (static, breathing, music sync, screen sync, etc.)
- Adjust color, brightness, speed parameters - settings auto-save
- For music sync or screen sync features, ensure you’ve granted the necessary system permissions
💡 Tip: If the device doesn’t appear, refer to “Compatible Devices” and “FAQ” sections below for troubleshooting.
🎮 Supports 1500+ RGB Devices
Skydimo supports over 1500 RGB devices including motherboards, graphics cards, keyboards, mice, memory, coolers, LED strips, and more. Covers major brand ecosystems like ASUS Aura, MSI Mystic Light, Gigabyte RGB Fusion, Corsair iCUE, Razer Chroma, Logitech G, and more.
💡 Tip: Click the button above to view the complete device support list with search and category filter. If your device is not listed, please contact us to submit your device model for evaluation and support.
Frequently Asked Questions
Categories
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A: In the software, go to “Settings → Reset” to restore factory default parameters.
Advanced method: You can manually clear the user configuration directory (irreversible; custom effects/presets cannot be recovered after clearing). Exit the software before clearing, then restart after clearing.
- Windows:
%AppData%/Skydimoor%LocalAppData%/Skydimo - macOS:
~/Library/Application Support/Skydimo
A: First, download, install, and run the Skydimo lighting control software on your computer.
Connect the LED strip to the USB 3.0 port on the back of your computer or to a powered USB hub to ensure adequate power supply. Upon successful connection, the entire strip will flash red, green, and blue once to confirm the hardware is working properly.
If connected correctly, the lighting device icon will appear in Skydimo software. Click on it to configure lighting settings.
If the lighting device is not detected in Skydimo software:
Windows: Open “Device Manager” → Expand “Ports (COM & LPT)” and check for CH340 device; if absent, try a different USB port/cable to ensure proper power and communication.
Mac: Open “System Information” → USB, check for Vendor ID 0x1a86, Product ID 0x7523; if absent, try a different port/cable or use a powered USB hub.
A: Please follow these troubleshooting steps:
- Uninstall old runtime libraries: In “Programs and Features”, uninstall Visual C++ 2015 x86 and Visual C++ 2015-2022 x86 (if present).
- Reinstall runtime libraries: Download and install Visual C++ Redistributable 2015-2022 from Microsoft (recommend installing both x86 and x64).
- Restart your computer and run Skydimo again.
- Quick access to uninstall interface: Win + R → type
appwiz.cpland press Enter; or Start menu → Control Panel → Programs and Features; or Settings → Apps → Apps & features.
A: This error is common on Windows 7 or lower. We recommend upgrading to a supported Windows version or using a compatible stable version; also update your graphics driver and DirectX components, then try again.
A: Please check the following:
- Ensure the software lighting switch is on, audio is playing, and volume is sufficient.
- In lighting device settings, verify the device source matches the system’s audio output channel.
- If default audio device is not detected: In audio device properties → Advanced → disable Exclusive Mode and Signal Enhancements, save and restart the software.
- Ensure the LED strip has adequate power and is properly paired; refresh device list or reset connection if necessary.
A: Please check the following:
- Ensure software lighting switch is on; try disabling HDR/Game mode; use the primary display and grant screen capture permissions.
- NVIDIA: Control Panel → 3D Settings → Configure Surround, PhysX → select dedicated GPU and apply; restart Skydimo.
- AMD: Set graphics settings to “Standard” and save; restart Skydimo.
- Switch capture mode: Mode 1 → Mode 2 (may show privacy warning) → Mode 3 (higher CPU usage).
- If left-right colors are reversed, toggle “Installation Direction”; if color difference is obvious, enable advanced settings and adjust color sampling range and saturation.
A: These streaming platforms typically use Digital Rights Management (DRM) to prevent screen recording and content copying, which also blocks third-party software from capturing video. Therefore, lighting sync may not work properly when playing protected videos, showing no response or not lighting up.
Solutions:
- Disable browser hardware acceleration (Google Chrome example): Open “Settings → System”, turn off “Use hardware acceleration when available”, restart browser and play again.
- Try using Firefox browser: In some cases, it has better compatibility for capturing protected content and may restore lighting sync.
Note: If lighting responds normally on desktop or YouTube, the device and software are working fine, it’s just restricted by the streaming platform’s DRM.
Fixed “top/bottom/left/right” sub-modes have been removed. Instead, manually select/frame custom color sampling regions in screen sync preview. Supports unified multi-device layout where all devices can be dragged into the layout manager for position mapping and zone settings. For more stable visual experience, fine-tune with “Smoothness”, “Sampling Density”, “Saturation” and other parameters.
A: Troubleshoot by operating system:
- Windows: Right-click and run as administrator; try compatibility mode in “Properties → Compatibility”; check antivirus blocking; view “Event Viewer” application logs.
- Mac: Allow in “Privacy & Security”; if needed, launch from terminal or reset permissions using commands below.
sudo /Applications/Skydimo.app/Contents/MacOS/Skydimotccutil reset All com.skydimo.skydimoA: Troubleshoot step by step:
- Hardware: Prioritize connection to rear USB 3.0 ports or powered USB hub; confirm LED strip flashes red, green, blue sequentially after connecting.
- Software: Check if device appears in Skydimo; try toggling “Solid Color/RGB” to verify control.
- Windows: Win + R →
devmgmt.mscto open Device Manager, check for CH340 under “Ports (COM & LPT)”; if unknown device appears, install/update driver. - Mac: Check “System Information → USB” for Vendor ID 0x1a86, Product ID 0x7523; if absent, try different port/cable or check connection.
A: Some games’ anti-cheat mechanisms may mistakenly identify our lighting control software as a hack or suspicious program, causing game crashes, lag, or other issues. This is due to the game’s security protection mechanisms and cannot be fully avoided at present.
Solutions:
- Before entering the game, it’s recommended to temporarily close or exit the lighting sync software.
- After ending the game, restart the software to resume normal use.